Enigma Billing controls the financial ledger. The customer dashboard lets authorized users view that ledger, add funds through Stripe-hosted Checkout, and use committed balance credit for eligible Omnaris charges.
Balance Funding
An authorized customer may choose an allowed amount in dashboard Billing and continue to Stripe-hosted Checkout. Stripe collects the payment details. Omnaris does not intentionally collect or store complete card numbers or card security codes entered there.
Funds are added only after Enigma validates a signed Stripe event, verifies the canonical Checkout Session, and commits the exact amount and currency to the existing customer balance. The success redirect is informational. Failed, expired, unpaid, mismatched, or unverified sessions add no funds. Replay protection prevents the same provider event from funding the balance twice.
Nature and Use of the Balance
The displayed balance is internal service credit used for authorized Omnaris invoices, parcel charges, adjustments, and related services. It is not a bank account, deposit account, stored-value card, or interest-bearing financial product and cannot be transferred between customers or paid to a third party unless Omnaris expressly approves it or law requires it.
Available balance may differ from gross funding because of completed charges, reservations, refunds, disputes, reversals, adjustments, taxes, or pending reconciliation. The authoritative transaction and invoice records explain the committed balance.
Fees, Estimates, and Adjustments
Charges may include onboarding, minimums, receiving, storage, labor, pick and pack, materials, proof services, special projects, returns, inspection, disposal, postage, carrier, customs, taxes, and other agreed services. The accepted pricing schedule controls descriptions, units, minimums, and rates.
Carrier quotes and initial warehouse measurements may be estimates. Actual weight, dimensions, zone, address correction, fuel, remote area, oversize, duties, taxes, customs, return, remeasurement, or provider adjustments may create later charges or credits when allowed by the agreement.
Invoices, Due Amounts, and Holds
Invoices and account statements identify the recorded charge, currency, status, and available detail. The customer must maintain the balance or payment arrangement required by its agreement and pay amounts when due without creating duplicate payments to resolve a display delay.
Where the agreement and law permit, insufficient balance, overdue invoices, payment failure, dispute risk, or material billing breach may hold receiving, fulfillment, carrier release, return, disposal, or inventory-exit work. Storage and already authorized third-party charges may continue during a hold.
Taxes and Currency
Charges and balances use the currency shown in the applicable record. A customer is responsible for taxes, duties, levies, assessments, and government charges assigned to it under the agreement, excluding taxes on Omnaris net income. Omnaris may collect or report taxes when legally required.
Currency conversion, foreign card, bank, carrier, customs, and provider fees may be imposed independently by third parties and are not an Omnaris balance credit unless the ledger expressly records them.
Refunds, Disputes, and Corrections
Refund eligibility and method follow the Refund Policy, accepted pricing, service agreement, provider rules, and law. When Stripe confirms a refund or dispute effect, Enigma records the corresponding idempotent balance debit, release, or restoration. A failed refund restores funds only after the authoritative ledger commits that result.
Report a suspected duplicate, unauthorized, missing, or incorrect charge through support with the invoice, payment, parcel, or transaction reference and the disputed amount. Omnaris may correct a verified ledger error. Do not send full card details, bank credentials, passwords, or API secrets.
Financial Notices and Records
Deposit completion, deposit failure or expiry, payment-required, refund, and dispute notices are required transactional communications for financially authorized account members. Optional communication settings cannot disable them while the related account or transaction is active.
Customers should retain invoices and records needed for their accounting, tax, customs, reimbursement, and audit obligations. Omnaris records event times in UTC and displays customer-facing times using the configured account timezone when available.
Changes and Contact
Omnaris may update this general policy for future transactions. A material price or payment-term change applies through the notice and acceptance process in the customer's agreement; this page does not silently replace an accepted pricing schedule.
Billing questions may be opened through dashboard Support or sent to support@omnarisfulfillment.com. Include the account and safe transaction reference, not complete card data or credentials.
The accepted pricing schedule and service agreement control actual rates, minimums, due dates, taxes, holds, and credit terms. This policy requires finance, tax, and qualified legal review before production use.
